Cancel your B1G1 Account
We're sorry to see you go!
Any Company Administrator can cancel the account, and as soon as you click Cancel auto-renewal, your subscription will cease.
Your account will be inaccessible after the expiry date of your subscription is reached. E.g., your subscription is valid until 10th September but you cancel auto-renewal on 1st September. You will still have access to your account until 10th September, after which it will become inaccessible.
Cancel Your Account
Click on your profile in the top-right of your dashboard then select
Billing from the dropdown menu.
- Click on Cancel auto-renewal.
- Let us know the reason you're canceling your account in the pop-up, then click Submit to immediately cancel your account.
Tip: We also offer free extensions for businesses who need help due to COVID-19 or other reasons. Choose the Request for Free Month option instead or reach out to us at firstname.lastname@example.org
Can I get a refund of my membership fees?
If you’re not delighted with the program and let us know within 30 days of signing up, we’ll immediately refund your membership fees.
I just need a break - can I return later?
If you are experiencing difficulties due to COVID-19 or other reasons, please reach out to us at email@example.com for more assistance.
Can I reactivate an expired account?
Please reach out to us at firstname.lastname@example.org for more assistance.